MegaRush Privacy Policy

At Mega Rush, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in, deposit, withdraw or play across our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a player at MegaRush. By creating an account and using our services, you agree to the practices described below.

Who We Are

MegaRush is operated by ML Entertainment Casino Limited (MGA/CRP/591/2018-01, Maltese company C87994) and ML Entertainment Gaming Limited (MGA/CRP/591/2018-02, Maltese company C87998), both registered at Central Business Centre, Room 1 Level 1, Suite 2, Triq L-Imdina, Zebbug ZBG 9015, Malta. We are licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/591/2018, held since 2020. We act as the data controller responsible for the personal data we process in connection with your use of Mega Rush Casino.

Information We Collect

We collect information directly from you and automatically through your use of our site and mobile-optimised platform. This includes:

• We collect identity details such as your name, date of birth, address and government-issued ID when you register or complete verification checks.
• We collect contact information, including your email address and phone number, used for account communications and Mega Rush login purposes.
• We collect financial and transactional data related to your MegaRush deposit and withdrawal activity, including payment method details and transaction history.
• We collect gameplay data, including which MegaRush slots and live casino games you play, session duration and betting patterns.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you use MegaRush login or access our MegaRush app through your browser.
• We collect marketing preferences, including whether you have opted in to receive information about a MegaRush bonus, MegaRush free spins, or a Mega Rush promo code.

How We Use Your Data

We use the information we collect for several legitimate purposes connected to operating Mega Rush Casino responsibly and securely:

• We use your data to verify your identity, confirm you meet the minimum age requirement, and confirm your eligibility to register at MegaRush from an approved market.
• We use your data to process every MegaRush deposit and Mega Rush withdrawal request, including anti-fraud and source-of-funds checks required under Maltese gaming regulations.
• We use your data to manage your account, including your Mega Rush casino login credentials, session security and password recovery.
• We use your data to administer bonuses, including eligibility checks for any MegaRush no deposit bonus, MegaRush bonus code, or the Explorer and High Roller welcome packages, and to apply wagering requirements correctly.
• We use your data to invite and manage participation in Mega Club, our invite-only loyalty programme, including reviewing account activity when a player requests consideration.
• We use your data to communicate with you about promotions, tournaments and account-related notices, where you have consented to marketing communications.
• We use your data to comply with our legal and regulatory obligations, including responding to regulatory audits, anti-money-laundering checks and complaints handling.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and MegaRush app to remember your preferences, keep you signed in between sessions, and understand how players interact with our games. Cookies also help us recognise returning visitors attempting a MegaRush casino sign in and streamline the login experience. You can control or disable cookies through your browser settings, though doing so may limit certain features of our platform.

How We Share Your Data

We do not sell your personal data. We may share information with trusted third parties strictly for the purposes described in this policy:

• We share data with payment providers such as Visa, MasterCard, iDebit, InstaDebit, MuchBetter, EcoPayz, Jeton and Interac to process your Mega Rush deposit and Mega Rush casino withdrawal instructions.
• We share data with our game providers, including Microgaming, NetEnt, Pragmatic Play, Evolution and other studios listed in our game library, where necessary to operate slots and Mega Rush live casino titles and verify significant wins.
• We share data with identity verification and fraud-prevention partners to confirm your eligibility and protect against misuse of MegaRush casino bonus offers.
• We share data with regulators, including the Malta Gaming Authority, and with our appointed ADR provider, CasinoReviews.com, where required to resolve disputes or comply with licensing conditions.
• We share data with professional advisors, auditors and law enforcement authorities where legally required.

Data Security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Customer funds are held separately from company operating funds in accordance with our licensing conditions, though we note that this segregation does not provide an absolute guarantee of repayment in the event of insolvency. We restrict access to personal data internally to employees who need it to perform their duties, including support staff handling MegaRush withdrawal or account queries.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by Maltese gaming law, anti-money-laundering regulations and our own record-keeping obligations. Where you close your account or we suspend it, we retain relevant records, including verification documents and transaction history, for the periods required by our regulator.

Your Rights

Depending on your jurisdiction, you may have rights in relation to the personal data we hold about you. These include:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing, including marketing communications.
• You have the right to withdraw consent to marketing at any time without affecting other processing already carried out.

To exercise any of these rights, you can contact us at support@megarush.com, or accounts@megarush.com for Mega Club-related enquiries.

Restricted Jurisdictions and Eligibility

Our services are intended for players in approved markets only, including Canada excluding Ontario and Alberta, and other permitted localisations. If you attempt to register or use MegaRush from a restricted jurisdiction, we reserve the right to close your account, confiscate winnings and bonus funds, and return remaining deposits on request, less any applicable processing charge, in line with our terms.

Children's Privacy

We do not knowingly collect personal data from anyone under the minimum legal age, which is 18 or higher where local law requires. If we become aware that we have collected data from an underage individual, we will close the account and delete the relevant information as required by law.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal data, we encourage you to contact our support team first. Complaints must relate to incidents within the last 12 months; we acknowledge complaints within 48 hours, respond within 5 working days, and aim to resolve matters within 8 weeks. If unresolved, you may escalate your complaint to our ADR provider, CasinoReviews.com, free of charge, or to the Malta Gaming Authority, though the MGA does not decide the merits of individual disputes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer, including new features within the MegaRush casino app. We will post any updates on this page, and continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your data, please contact us at support@megarush.com. For matters relating to Mega Club membership, please write to accounts@megarush.com. We are here to help with any privacy-related concern you may have while enjoying Mega Rush Casino.